Refund policy

At Unira, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return according to the terms below.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility for Returns 

To be eligible for a return, items must be unused, in their original condition, and returned with original packaging when applicable. Items that show signs of use, damage caused after delivery, or are returned outside the return window may not be eligible for a refund.

How to Start a Return

To request a return, please contact our customer support team at support@unira.shop. Include your order number, the item you wish to return, and the reason for your request. Our team will provide return instructions.

Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method. Please allow 7 business days for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at support@unira.shop. Please include your order number and clear photos of the item and packaging so we can review the issue and provide assistance.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to an error on our part.

Non-Returnable Items

For hygiene and safety reasons, personal-care items that have been opened or used may not be eligible for return unless they are damaged, defective, or incorrect.

Contact Information

Business Name: Unira
Email: support@unira.shop
Phone: +1 304-745-7425
Business Address: 5949 Camp Rd, Hamburg, New York 14075, United States